Contact Us

Feel free to email us anytime at contactus@fitzoutfitters.com with any questions, concerns, or comments you may have.

Sizing

The sizing on our website is based off of belt length, not waist size. To find your ideal belt length, we recommend that you add at least 6 inches to your waist size. If you are in doubt, you can always order a longer belt and cut it to your size. Click here for instructions on how to properly cut your belt.

Sustainability

All of our belts are made using recycled climbing ropes that have exceeded their useable lifespan. Typically, these ropes are thrown out even though they are still very strong, so we decided to start using them to make belts. These ropes also do not biodegrade, so when you buy one of our belts, you not only buy a cool-looking belt, but you also help keep these ropes out of landfills.

Shipping

All products have free shipping within the USA unless otherwise listed. We will ship your order as soon as we can after you place it.

International Shipping

International shipping may be accomodated upon request. Click here for more information.

Payment Processing

All payments are processed by Stripe Inc. When you click "buy now," you will be redirected to their secure platform. No information will go through our website.

Availability

If a product does not show "out of stock" on the website, then it is most likely available, but in the event that the product you order is not available, you will be given the choice to receive a refund or choose another product of the same price. If you do not respond to the email within 7 days, you will automatically receive a refund.

Returns

Returns will only be issued if you receive a faulty product. If you wish to make a return, take a picture of the faulty product within 24 hours of receiving it, and email it to us at returns@fitzoutfitters.com